Return Policy

Return & Refund Policy — Grasp Infotech

At Grasp Infotech, we value your satisfaction and aim to provide you with high-quality electronic products. If you are not fully satisfied with your purchase, our return and refund policy explains how we can help.

1. Eligibility for Return

• Products are eligible for return within 7 days of delivery.
• To be eligible, the product must be unused, undamaged, and returned in its original packaging with all accessories, manuals, and the purchase invoice.
• Returns are accepted only for the following reasons:
  • Wrong product delivered
  • Damaged product received
  • Product not functioning as described (verified by our service team)

2. Non-Returnable Items

For safety and quality reasons, certain items cannot be returned, including:

• Opened or used electronic accessories (like earphones, cables, adapters, etc.)
• Software, antivirus, and license-based products
• Products damaged due to mishandling or power issues after delivery
• Custom-built or special-order products

3. Return Process

1. Contact our support team within 7 days of receiving the product at
   
2. Share your order ID, photos, and reason for return.
3. Once approved, we will arrange a pickup or request you to ship the product back to our store address.
4. After inspection, your replacement or refund will be processed within 5–7 business days.

4. Refunds

• Refunds are made to the original payment method (or bank transfer in case of COD).
• In case of replacement, a new product will be shipped once the returned item is verified.
• Shipping charges (if any) are non-refundable.

5. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 48 hours of delivery.
• Keep all original packaging and invoices ready for verification.

6. Cancellation Policy

• Orders can be canceled before dispatch only.
• Once shipped, cancellation will be treated as a return request.