What it is: Parcel Suraksha is Routix's own guarantee for your parcel. It is not an insurance policy from an insurance company. For ₹10 per parcel, if your parcel is lost or damaged while Routix has it, Routix pays you back as per these rules.
What is covered
- Parcel lost after the rider picked it up
- Parcel damaged during the trip because of the rider or Routix
- An item missing from a sealed parcel
- Up to the value you declared at booking, maximum ₹5,000 per parcel
What is not covered
- Weak or poor packing (glass, liquids, food not packed properly)
- Things that spoil on their own (fresh food, flowers) or were already damaged
- Cash, jewellery, documents of value, or anything we don't carry
- Delays, or anything after the receiver signed off with the OTP and found the parcel fine
- A value higher than what you declared
How to claim
- Open your tracking link → Report a problem, within 24 hours of delivery (or as soon as you know it is lost)
- Tell us what happened and the amount
- Send photos of the parcel and the bill / proof of value on WhatsApp 80048 73819 with your booking number
- We check the rider's delivery photo and details and reply within 3 working days
- If approved, we pay to your UPI / bank within 7 working days
Good to know
- One claim per parcel. Our decision is based on photos, the rider's report and your proof.
- Routix may change these rules for new bookings; the rules on the day you booked apply.