Refund & Cancellation Policy
Return & Refund Policy
We are able to give our customers what they want - quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. After all, everything is about… Emotions and Expressions...
We are always looking forward to giving you the best of products at the best of prices and with the best of hopes that we continue our relations till time abides with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
Return Terms and Conditions:
Please note that we are not accepting any returns for stitched clothing, including Stitched Salwar Suits, Stitched Sarees & Stitched Sarees with custom blouse. We only accept returns for unstitched products.
At any point in time, the refunds will not exceed the actual value of the goods.
We will issue 70% refund of unstitched product price. (30% will be Order Processing & Payment Gateway & other recurring Charges.)
We will not refund the customs duties, shipping cost, and taxes, if applicable.
In case of orders with free shipping, shipping cost would be deducted from the refund Chikankala.com will not be responsible for return the money which you have paid for shipping to send the parcel back.
The customer has to bear the shipping cost while returning the unstitched or stitched products in any case. Chikankala.com will not bear any kind return shipping cost.
Refunds would not be accepted for custom made/stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse.
Any complaint with regards to the damage or stains should be reported to us within 24 to 48 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same. In case of product return, we will issue a refund once we received the product back at our office. Refund will take time to reflect on customer's account about 4 to 5 working days. We do not accept any returns after 3 days of receiving the shipment
While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchange of customized products.
Return requests regarding strains or damage faults need to be filed within 24 to 48 hours of product delivery. In these cases, you will also need to send an image of the product, a digital copy of the invoice of the product.
We do not cancel the placed order after 24hrs. If you want to cancel the order after 24hrs you will have to pay 20% bank payment processing charges from your total order amount. We do not provide any cancellation if the order is for processing and products are received. We don't provide any refunds for the same. Cancellation amount will be credited as CHIKANKALA Store Credit or Coupons.
If you have any question about our return policies, we'll do our best to answer them. Please contact us at INFO@GRASPION.IN for more information about returns & cancellations.